Important changes in Terms of Service

Posted on January 11, 2014 by Wenche Angelinn

Important changes in Terms of Service:

I will be packaging around 600 bottles of polish next week. Please be patient for refunds and shipping notices.

It's important to notice the following changes:

* There are new Terms & Conditions (Terms of Service), the main changes are done to ensure that the loyalty program are not to be abused, among this that discount codes that are tied up to one spesific customer, are strictly personal. You can not place group orders or buy items for other people (gifts are of course ok) with these discounts.

The other important change are that known resellers and group orders that are not agreed upon in advance (multiple bottle purchases over 2 and in certain cases 1 color) can be cancelled without futher notice.

There are also a change that applies to the availability of products and our right to cancel orders in case of overselling or wrongfully stock listed. This have been in the T&C before, but I thought it were important to specify it more.

I think it's also important to explain why these rules are put in place. It's basically to prevent people to "stock up" on highly sought after items, especially during a sale, just to resell them to others for a higher price. Also it's to ensure stock for other customers. That means if you buy 6 bottles of a color, that means that there are 5 other customers that perhaps would not get the item they wanted because we sold them all to one customer. I think most of you will understand this.

* The new Loyalty program are up, I have chosen to call this the Penguin Point Program! This will be located on the left of your screen at the bottom of the page. All customers that has registered an account are automatically enrolled in this program. Notice that if you are buying without an account, you will not get your points for the order. Also, if you are buying with invoice you will not get points for the purchase. All customers will start with 0 points. You can also get points from referring other customers to the shop, by Facebook or Twitter.

* I still have not started to send out newsletters, but I am hoping to test out the feature soon. If you want to receive these, the default are that you NOT get them, so you will have to sign up manually to get on the mailing-list.

Information about the FLASH sale - Please read everything

Posted on January 10, 2014 by Wenche Angelinn

Information about the FLASH sale later today. Shop will be closed down at 18.00 to prepare for it.

This will be a sale where different customer groups can shop at a 50% discount within a limited amount of time. Special terms & conditions will apply:

* Multiple bottle purchases not allowed
* Only one code pr. customer
* Free shipping will not be available.
* Shipping will NOT be combined with other orders
* Sale excludes already priced down products, MPPP, Mystery Grab bags and Charity Donations.
* Approximate shipping time will be extended to 5 business days

All times are listed in Central European Time and you will have to log in to your account:
From 19.00-20.00 Customers with 9 orders
From 20.00-21.00 Repeat Customers
From 21.00-22.00 Everyone else (You don't need an account for this)

Discount codes will be announced when the time are up. Please notice that if you are not in a spesific customer group, the codes will not work.

I will also advise the customers that already have the 50% discount codes and have not used them to use it before this sale starts because I can't guarantee availability of products after the sale are over.

Discount codes will have to be applied after you are redirected to Paypal and back but before you confirm your order.

Information about Frequent Shopper Awards and 50% discount FLASH sale!

Posted on January 09, 2014 by Wenche Angelinn

I think it's important to be honest and open about one thing. I try to treat all my customers the same way, even if they just buy some striping tape or place regular large orders. Because of the technology though, there are some things that are impossible to do in a fair way.

Yesterday I had an issue with a personal discount code being used for a large group buy. I would like to remind you that the 50% discount codes for frequent shopper awards are personal and that is stated in the shops Terms & Conditons as well as on the page for the Awards. My first instincts told me to cancel this purchase, as I have cancelled multiple bottle purchases before and that it was so clear that it were not personal. BUT after sleeping on it and getting advice from my husband - I decided to turn around and make it the other way around. Because of this there will be a 50% FLASH discount sale tomorrow just for a few hours. Special terms & conditions will apply to this sale, so stay tuned for more details.

I will still be cancelling multiple bottle purchases and what appears to be group orders if it's not agreed on in advance, as before. But I am going to honor this one because I felt bad about cancelling this order and disappointing so many girls.

Also, I am fast forwarding new automatic system and will be ending the 50% discount codes as of right now to avoid any more of these situations. I am asking all of you that were aiming to get the discount this month will rather purchase on the flash sale tomorrow. All customers will be starting at 0 in the new program. I think that is the most fair way to do it. I have been working on this new system for some time now and it's all ready to launch. I will be spending the weekend to get it up.

Also notice that the customers that already has got the 50% discount code still can use it but it do have a 4 month limit of using them. Gift cards/codes does however not expire.

Information about the New Year Sale

Posted on January 02, 2014 by Wenche Angelinn

Information about the New Year Sale. Many of the products that are on sale have very limited stock. So it's good to be early! BUT there will be more products randomly added to the sale category throughout the week.

The brands that will not longer be carried for 2014 are: BB Couture, Bundle Moster stamping plates/organizer, Darling Diva, Joss, Rainbow Honey and The Nail Junkie. This means that I will be clearing out all of remaining the stock.

Also, as I have counted inventory there will be some products I thought had sold out that I "accidentally" had left some of or backups of, so I will be listing them as well, not all of them are on sale. There will be just a few Enchanted Polish listed. Please notice that this is not a restock.

Please notice that it's only the products in the SALE category that are on sale. Many of the other products has a set new lowered price. This includes, but are not limited to: Picture Polish, Femme Fatale, Emily de Molly, Crows Toes, Chaos & Crocodiles, ManGlaze, Contrary, Glam Polish, Jindie Nails etc. Ozotic are now discontinued as a brand and will unfortunately not be restocked.

Discount codes for customers that have reached 10 purchases in December has now also been sent out. If you are missing it - please contact me by PM or e-mail.

Changes in 2014 - Happy New Year!

Posted on December 30, 2013 by Wenche Angelinn

If you don't have seen it yet, I have given the shop a "Facelift". I tried to make it better, there are now a left side menu when you go to the products, and there are also some other new features coming up.

Unfortunately, I decided to drop this wishlist function I had since it's been pretty unstable the last months. I am going to swap over to a brand new and hopefully better wishlist solution.
I'm sorry to everyone who built up this wishlist, but I think it's better to have a stable solution than just to have one that works occationally. Also it really annoyed me that you could not send the wishlist to friends and family.

There will also be an automatic customer loyalty program available from the 4th. of february (The one year anniversary). So the manual system will be closing down then (all the customers that gets 10 purchases within january will still get their 50% discount code).

So tomorrow I'm closing down to finish the rest of the work that can't be done while the shop are open, to count inventory (there are a lot of bottles to be counted!), to adjust the product and shipping prices and to make some small other changes.

And while I'm at it, I am looking into solutions for a better shopping experience for mobile phones and other devices (I'm kind of old fashioned myself since I prefer the good old computer)... If you have any suggestions please let me know by message or mail

Wishing you all a Happy New Year and hope to see a lot of you again in 2014.

Shop closed 31st Dec. and 1st of January, New Years Sale!

Posted on December 27, 2013 by Wenche Angelinn

The shop will be closed on New Years Eve the 31st of December and the 1st of January to count stock and regulate the shipping and product prices.

We will open again on thursday the 2nd of January 09.00 CET with a New Year sale - selected products will be on sale with a 30-70% discount as long as stock last.

With the new year some brands unfortunately will be discontinued from the shop, but the new year will also bring a lot of new brands. So stay tuned for more news

I want to thank you all for the Holiday Greetings on the orders from Christmas Eve and wish you all a Happy New Year!

Prices shipping 2014

Posted on December 21, 2013 by Wenche Angelinn

The PO has decided to change the shipping prices and I am experiencing some increased prices for products  and supplies.
Therefore some adjustments has to be made.

New prices will be (please notice that these are shipping/handling prices):

For Norway the price will remain the same at 39 NOK. Orders over 600 NOK will be shipped for free (no change).
For Europe the price will increase (sorry about that!) from 39 NOK to 48 NOK. Orders over 750 NOK will be shipped for free.
For orders outside of Europe however, the price will drop from 13 USD to approximately 10 USD. Orders over approximately 120 USD will ship for free.

However, to make up for the price increase for shipping in Europe, some of the products will get lowered prices.